Frequently Asked Questions

General Questions
Print Product Questions
Download Electronic Images Questions

General Questions

Q: How do I pay?

A: You can pay by debit or credit card via PayPal secure online payments. This is the only payment method we offer.

Q: Can I pay without having a PayPal account?

A: Yes, you can complete the purchase process as a guest by clicking on the grey button “Pay by Debit or Credit Card” during the third screen of the checkout stage.

Q: I cannot find the image I am looking for. Do you have more images?

A: Yes We have just under 1000 images online. We have 10,000s of images off-line. In addition to the published Categories (Amphibians, Birds, Environment, Farm animals, Fungi, Green Infrastructure, Insects and Plants), we have images off-line covering Agriculture, Landscape, Reptiles, Fish, Stained-Glass Windows, Steam Trains and many more!) Just ask by contacting brillianto.biz(at)gmail.com.

Print Product Questions

Q: Can I purchase the print products without the watermark?

A: Yes  Print Products will be without a watermark. Some product images you see on the website are watermarked to protect Brillianto Intellectual Property.

Q: How much is postage charge?

A: Postage to the UK starts at £2.79 for a total purchase value of less than 16.99. With every £9 increase in total purchase value the postage increases by £0.69 to a maximum of £8.31 for a purchase value of £79.99 and more. There is a postage calculator at the check-out.

Postage to the EU and International postage starts at £3.89  for a total purchase value of less than 16.99. With every £9 increase in total purchase value the postage increases by £0.69 to a maximum of £9.41 for a purchase value of £79.99 and more. There is a postage calculator at the check-out.

Q: How quickly will I get my order?

A: For the UK, we aim to have orders shipped within 3-5 working days. Delivery takes 1-3 working days from dispatch.

For the EU, Delivery is estimated 3-5 working days from dispatch. For the rest of the world, delivery takes 7-10 working days from dispatch.

Q: I cannot find the print product I am looking for. Do you have more print products?

A: Yes, our print products on offer are: Mugs, Water Bottles, Coasters, T-Shirts, Cushions, Smartphone Cases and Canvas Prints. You can buy a bespoke and unique print product using an image of your choice from our online image catalogue or from our huge offline image catalogue! Just fill in our no-committment  Print on demand request form. We will email you as soon as your desired Print Product is available on our store for purchase (1-3 working days).

Q: What sizes do you sell Canvas prints for?

Square canvas:

inches: 8×8 12×12 16×16 20×20*
cm: 20×20 30×30 40×40 50×50
Price:  £ 12.39  £ 17.90  £ 21.50  £ 25.70

Portrait/ Landscape canvas:

inches: 12×8 16×12 24×16 30×20* 40×30*
cm: 30×20 40×30 60×40 76×50 101×76
ratio 1.5 1.33 1.5 1.5 1.33
Price  £  15.39  £ 20.30  £ 23.30  £   40.61  £ 44.73

*We want to ensure your full satisfaction with your product. We cannot print some images on the larger canvas sizes* (due to the maximum dimension of the image file – we are aiming for at least 150 dpi). We will always print using the largest available image file, regardless of canvas size. The highest print quality we can achieve is 470 dpi for an 8×8 inch canvas.

Q: Can I look at the print product in original size?

A: No. That would take up too much file space and increase loading times. You can access the image of the product at a size of 800 x  533 pixels by clicking on the magnifying glass on any product page.

Q:  What if my order is damaged in the post?

A: If your order was damaged in the post, please take a photo on the day of arrival. Please email a description of damage and image of the damaged product to brillianto.biz(at) gmail.com. We will then arrange for a replacement at no extra cost to you.

 

Download Electronic Images Questions

Q: Where and when can I download my purchased images?

A: After you completed the image purchase via PayPal, you will get an email from Brillianto images <brillianto.biz(at)gmail.com> with the subject line “Your Brillianto Images order from [purchase date] is complete – download your files” this may take up to 30 min after image purchase, but usually just a few minutes. Please check your SPAM folder. That email contains the download link. You can download the zip file and then extract the image(s)  from the zip folder.

Q: Can I purchase the images without the watermark?

A: Yes  Downloadable Images will be without a watermark. Only the images you see on the website are watermarked to protect Brillianto Intellectual Property

Q: Am I allowed to use the images for commercial purposes?

A: If you purchase a downloadable image with one of the three commercial licences, you are allowed to use them for certain commercial purposes. Please refer to the licence statement, e.g. for Commercial use –  Large.

What size do the downloadable images come in?

A: There are three options (drop down menu on each product page)

Large:  up to 3888 x 2592 pixels and > 2000 x 1333 pixels

Medium: up to 2000 x 1333 pixels  and > 1000 x 667 pixels

Small: 1000 x 667 pixels

For visible or printable image size that means for example:

LARGE: 3888x 2592 pixels ~ at 150 dpi that is 658 x 439 mm (26 x 17 inches) without any loss in resolution/quality.

MEDIUM: 2000 x 1333 pixels (original size) – at 150 dpi, that is 339 x 226 mm (13 x 9 inches)  without any loss in resolution/quality.

SMALL: 1000 x 667 pixels ~ at 150 dpi that is 169×113 mm (6.5 x 4.5 inches) without any loss in resolution/quality.

Please check https://www.pixelcalculator.com/index.php?lang=en if you want to understand how big an image is at what DPI setting and pixel dimensions

Q: Can I look at the image in original size?

A: No, not before you purchase. That would take up too much file space and increase loading times. You can access the largest available image of 800 x  533 pixels by clicking on the magnifying glass on an individual (image) product page.